IVcuff Frequently Asked Questions (FAQ)
– 1st time ordering or already a customer?
– About our Order Process?
– Want to know about Delivery, Returns & Refunds?
– Miscellaneous questions?
|Casual size reference||s||s||m||l||l||xl||xl||xxl||xxl||3xl||3xl||4xl||4xl|
|Chest||37||38||39||41||42||43||44||47||48||49||50||51||52||+/ – 0.4|
|Sleeve||25||25||25||25||25||25||25||25||25||25||25||25||25||+/ – 0.4|
Womens size chart
|Waist||24||25||27||29||31||33||36||38||+/ – 0.4|
|Sleeve||23||23||24||24||25||25||25||26||+/ – 0.4|
1st time ordering
- Use the Shop menu on the navigation bar to select a specific shopping area and the chose an item you want to buy.
- Click on the main photo or others below it if available, of the product you would like to view in greater detail.
- Select your colour, size & quantity, then click “Add to cart”. To continue shopping, simply go to another product or shopping page and repeat adding items to your cart in the same way.
- When you have finished, select review cart, and see your chosen products in your shopping cart, then click “proceed to checkout”, or simply click “proceed to checkout” and follow the instructions to create your account & then make a purchase. We recommend using your email address as your username.
Already a registered customer
- Log into your IVCuff account in the “My Account” section of the shopping menu or “click here to login” prompt above the screen form with your selected username (usually Email Address) and Password.
- Click on the main photo or other below it of the product you would like to view in greater detail.
- Select your colour, size & quantity, then click “Add to cart”. To continue shopping, simply go to another product or shopping page and repeat adding items to your cart in the same way.
- When you have finished, select review cart, and see your chosen products in your shopping cart, then click “proceed to checkout”, or simply click “proceed to checkout” and follow the instructions to login to your account.
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Can I order over the telephone? Not yet but you will be able to in January 2013. You can us call us on 01376 333 931 to place a telephone order then.
Can I track my order? Yes you can track every order in the shopping section by entering your order id and/or billing email address.
I cannot log into my account. Chat to us live in the bottom right hand corner of the screen or email us on IVFAQ@IVcuff.com and we will reset your password.
I can’t place items in my cart. Chat to us live in the bottom right hand corner of the screen or email us on IVFAQ@IVcuff.com for further advice.
I didn’t receive an email confirmation for my order Check your junk email and that the email on your account is the one you are looking at. If problem not solved Chat to us live in the bottom right hand corner of the screen or email us on IVFAQ@IVcuff.com for further advice.
I am having issues with payment. Double check that you have entered the correct billing address. If you continue to have problems chat to us live in the bottom right hand corner of the screen, telephone us on 01376 333 931 or email us on IVFAQ@IVcuff.com
I appear to have been overcharged? email us on IVFAQ@IVcuff.com so we can sort this out as fast as possible.
I’ve received delivery but an item I orderd is missing. Email us on IVFAQ@IVcuff.com and we will sort this out asap.
How do I amend my order? Unfortunately if the order is complete you would have to place a new one and follow our returns procedure.
Ive been overcharged for postage? Email us on IVFAQ@IVcuff.co.uk and we will sort this out asap.
My order appears to have been cancelled but I haven’t cancelled it? Email us on IVFAQ@IVcuff.co.uk and we will sort this out asap.
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I have issues with my delivery? Email us on IVFAQ@IVcuff.com and we will sort this out asap.
I ordered understanding Next Day Delivery and my order has not arrived? To get your order the next day you must have ordered before 12noon the day before. We are governed by third party delivery networks but in most cases we can provide next day delivery in the UK. Email us on IVFAQ@IVcuff.com and we will double check everything is in process.
I need to request a change of address? Your address must be correct at the point of purchase to confirm your purchase. We target the shortist leadtime possible from an order being confirmed and it is most likely your order is already dispatched to you.
Which courier do you use?
We use the Royal Mail for all our UK and international customers via Delamode a global logistics, warehousing and distribution company. Any enquiries to IVCEO@IVcuff.com
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What is your returns policy? Please see our returns section for full details on returns. All returns must be registered and reference given before being returned to us.
Do I need to obtain a tracking number for my return? Yes please email us explaining the situation clearly on IVFAQ@IVcuff.com Thankyou. We will issue you a returns reference that needs to be quoted on every communication therafter.
I’ve missed the returns deadline. Unfortunately we are unable to accept returns which are outside of the 15 day policy.
When will I get my refund? We will process your refund within 11 working days, from the date we receive the item/s back, subject to our returns policy, and will send you an email to confirm. The refund will be made within 6 working days.
I received the wrong item/s in my web order. Please call 01376 333 931 or email IVFAQ@IVcuff.com for us to help immediately.
Do you offer freepost returns outside of the UK. No
I need to return an item but do not have proof of purchase? Email us on IVFAQ@IVcuff.com and we will advise the best course of action.
I need to return a faulty item?
Faulty web orders can be returned to our warehouse, via the freepost returns label, detailing the fault. Please make sure you do not use the CHARITY address label as the return will not be returned to us. When you register a return with us we will give you a returns reference which you can put onto the returns form.
I have not received a returns label/ returns form. Only UK customers will receive a freepost returns label. All customers should receive a returns form so please email us on IVFAQ@IVcuff.co.uk and we will ensure you have everything.
I’ve seen a product on the website but it isn’t available in my size? We are very sorry. Our products are purposefully in limited quantities to keep our customers exclusive! Email us and we will see what we can do to help.
Do you have an affiliate program? Yes. We are always looking for people to help us, charity and themselves. Please see our affiliate section and then email our CEO on IVCEO@IVcuff.com
I forgot to enter my promotion code. Can I still use this? No we cant retrospectively apply a discount code but we will try and help on your next purchase. Email us on IVFAQ@IVcuff.com and we will work something out for you specially.
Can I have additional information on sizing? Yes email us on IVFAQ@IVcuff.co.uk
Do you do student discount? Yes. Email us on IVCEO@IVcuff.co.uk and we will give you your own discount code.
Does IVCuff charge VAT on non EU purchases?
VAT is charged on all products sold off this website.
I would like to make a complaint? Please email our CEO on IVCEO@IVcuff.com
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What are Our Ethics?
We have dedicated a portion of our front page to explaining who we are, our philosophy, our mission and our vision, because this is important to us. What are we at IVcuff. What we stand IV, is Quality and Charity. Shirts and clothing with integrity. We extend this to everything we do and every person we communicate with including you. We have a whole section on the website on the charities and projects we help and support, that will grow over time as our customers chose more good causes they want to help.
IVCuff is also committed to making sure that our products are safe for consumers’ use and manufactured under safe, fair, & humane working conditions. We also consider the environmental impact of everything we do. We strive to make a positive difference. Our main purpose is quality and charity. To provide quality product that is exclusive for our customers and to use a portion of every sale and profits to help your charities that you decide we should help. A brand with a difference. The IV Cuff difference.
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JOIN THE IVCUFF AFFILIATE PROGRAM
IVCuff offers a unique experience. Feel good inside and out when you wear our shirts because they make you look good and feel good inside knowing you are helping others. IVcuff is one of the newest and most up-and-coming brands and we are looking for people and/or websites to join our affiliate program globally. Email our CEO at IVCEO@IVcuff.com
It is a private affiliate program. Only people or companies qualifying may join the program. To be invited we will need to approve you and/or your website. Email our CEO on IVCEO@IVcuff.com for an application form and we’ll review you and your site and be in touch. If you don’t have a website you can still be our affiliate! We do things the old fashioned way as well! A large part of our decision is around your motivation, your influence and where you are. We have no age limit other than you must be over 18 or any preferences. We just want people who are motivated and can be part of our cause. If you like our product, our cause, want to help and make extra income doing so then please provide the following;
Name & Address
The location (s) where you have a strong presence or contacts
A specific sector or demographic you have a strong presence or contacts
Tell us what you think about IVCuff and our product
Online user and account names/urls’s (if applicable)
e.g. Website, blog, Facebook, Twitter, Youtube, LinkedIn, Pinterest, Others
Have you liked us and shared us? Do so now if you haven’t!
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Returns Detailed Policy
You can return any goods you are not completely happy with, at any time within 15 days of receiving goods from IVCuff. You must not use the goods once you have decided to return them, and must keep them in good condition as long as they are with you. The products must be returned to us intact and undamaged as soon as it is possible. We have a policy to solve 100% of the reasons for a return but reserve the right refuse any return if it is in poor condition or unhygienic. On receipt of the returned product, we will refund only the same payment card used to purchase the item, the price paid for the goods returned to us. UK Customer returns take up to 11 working days from the day posted. We will send you an email to confirm the return upon processing the refund,. If you do not receive an email confirming please email us on IVFAQ@IVcuff.com and we will sort things out asap. You must have a tracking number reference for every return and quote this at all times.
International customers that have their orders shipped to Europe, USA or anywhere else that we are able to deliver in the world, can return their items within 30 days of receipt. We can only make refunds to the exact same payment card that was used to purchase the item. In addition to the returns policy, Distance Selling Regulations provide EU customers seven working days (starting the day after receipt) to cancel your purchase. You must return the cancelled items to us in good order.
Returning Goods By Post
- Write clearly your name, address, and order number on the returns form provided
- Complete the goods returns form & put it with your product you are returning.
- Make sure your Goods are securely wrapped with the freepost returns label attached if applicable.
- Take the parcel (with enclosed returns form) and the despatch note to the Post Office. Please obtain a proof of posting certificate which you should retain until you receive your refund.
- UK Customer returns take between up to 11 working days from the date posted.
Please make sure to complete the returns form when you are returning product and always quote the returns reference number we gave you when you registered the return. If in doubt quote it in all communications and paperwork. This will help us to help you and make sure we give you the best possible service.
Your rights in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. Email us your cancellation on IVFAQ@IVcuff.com before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above. Quoting a return reference number will help us and you deal with the cancellation efficiently. Nothing under these terms & conditions affects your statutory rights.
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Terms & Conditions of using our website
FourCuff Ltd registered office address in England and Wales (number 08131079) – Courtlands, Station Road, Felsted, England. CM6 3HB. (Tel +44 (0)1376 333 931)
The below Terms and Conditions apply to visitors to and purchases made from the FOURCUFF LTD website at IVcuff.co.uk & via IVcuff.com
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
(2) These terms and conditions are updated periodically
(3) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
(4) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
(5) Restricted access
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
(6) User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
(7) Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(8) Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
(10) Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(14) Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
(15) Entire agreement
(16) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
(17) Our details
You can contact us by email via the Contact Us section of our website.
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We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation)
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) information that you provide to us for the purpose of registering with us.
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us;
All visitors are asked to agree allow any cookies when they visit our website.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Our site will ask you to accept cookies before you use it. Cookies help us to understand what our customers like.
(4) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website; and
(k) other uses.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(6) International data transfers
Information which you provide may be transferred to countries (including the United States and Japan which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(7) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(8) Policy amendments
(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(10) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(11) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(13) Data controller
The data controller responsible in respect of the information collected on this website is contactable through the contact us page.